Shipping & returns
Buy an item here with a confirmed price, or ask us first — either way, what you are ordering and what it costs is set out in writing before it ships.
Every order is confirmed in writing. Your reply sets out exactly what is being ordered, what it costs, and how it will reach you — so the terms that apply to your order are the ones in front of you.
How an order is placed
You choose an item and check out securely on this site, or send an enquiry with the product, size or quantity you want. Either way, we confirm the details with you before the order is finalized.
Your confirmation sets out exactly what is being ordered, the price you are paying, and how it will reach you.
Shipping
Shipping cost and timing are confirmed with your order. They depend on the product, the destination and whether it is a single item or a bulk order.
If you need an item by a particular date, say so in your enquiry and we will tell you honestly whether it can get there in time.
Returns and exchanges
Fit is the usual reason for a return on footwear and supports, and it is worth getting right first time — which is why we ask about sizing before you order.
If something is wrong, contact us and we will work out the right resolution: a replacement in the correct size, an exchange, or a return.
For hygiene reasons, some items such as opened foot care products and socks cannot be returned once opened. We will tell you before you order if that applies.